El Pollo Loco

Giving it a 3 Rating because my salad was better then It looked. I paid for double chicken, which to be honest it didn't appear as. The avocado for the most part had the black bruising on it. It was my first time ordering through the app (which lagged). I specified how many and which type of salsas I wanted. Cool they ask! ..they will have them ready to go with my order(I thought). Wrong!. I pulled up into the drive thru line because there were no cars in line to pick up my online order. I was told by the attendant "Sorry we dont release Online orders through the drive thru"...I was in disbelief. How does that make sense? Like I seriously want to know If you know why. So my experience was annoying and inconvenient. I will give this location another shot but I will not be ordering through the app took too long. I was better off waiting in line, I would of got my salsa and not had to go inside and wait behind 3 ppl to clear the salsa bar. Make a clear area for online pick up, these people have already paid for their food. Instead people walk past you and don't bother to ask if anyone is picking up a online order. I hope to see staff working more efficiently next time. Hope this review helps someone.

I really do like El Pollo Loco. However they had an off day. I ordered in advance on the app and still had to wait fifteen minutes. The chicken legs were like two bites, literally bird size. Pardon the pun. The legs and thighs were shriveled tiny pieces. I ordered 3 side salads that were nearly dry lettuce bowls. Come on guys, I love you. Get it together! I don't want to see you close.

I wanted to extend my gratitude to the El Pollo Loco team who ensured my large catering order was accurate and on time for my son's birthday party. From the moment I placed the order to Jesse ensuring I had everything needed for my event..the team truly went above and beyond. I appreciate all the hard work put into this order. I also want to highlight that the catering boxes were convenient and sturdy which made hosting my event easier. Thank you El Pollo Loco Chino Hills for all you do!!! Your professionalism and customer service was greatly appreciated!!!